Quality Assurance Program
At Spotless we know that quality service is what sustains and builds our reputation in the industry.
To ensure our quality standards are met in each and every facility we service, we empower each and every employee to take responsibility for the quality levels of his/her own area. We also devote a full-time Quality Assurance Manager to manage this process. This person ensures that the quality we provide meets and exceeds both our clients and our expectations. We know that in order to provide the highest levels of quality in the industry all employees, at every level, must be dedicated to even the smallest details of quality.
At the Supervisor Level
Each Supervisor performs one complete facility inspection each week in every facility under their supervision. This score, whether it is a high score resulting in praise and/or incentives for the employee or a low score that will result in additional training of the employee must be shared with the employee within twenty four hours of the inspection. If an inspection score falls below a given score corrective actions are planned and a re-inspection must be performed within twenty four hours. Upon an acceptable re-inspection score the completed form must then be submitted to the Area Manager to be reviewed and added to the employee’s personnel file. If the re-inspection score does not meet the minimum, corrective action will be taken with the general cleaner.
At the Area Manager Level
The Area Manager level process is much the same. The one difference is that each Area Manager must complete at least one inspection at each facility a minimum of once every two weeks. The Area Manager must meet with the facility supervisor and discuss the inspection results and any actions that may be required. Depending on the inspection score, the supervisor is given twenty-four hours to meet with the required general cleaner/(s), and discuss any action that may be required. All inspection forms and reports are then submitted to the owner of the company, Sidik Nuhanovic for review.
At the Quality Assurance Manager Level
The inspections and corrective action steps remain the same at the Quality Assurance Manager level with the exception of the inspection frequency. The Quality Assurance Manager must inspect each client facility a minimum of one time per month and discuss it with the responsible area manager and a facility supervisor.